Introduction and overview

Your trust is very important to us. We understand the importance of your personal information and will take appropriate security measures, in accordance with applicable laws and regulations, to keep your information secure and under reasonable control.

This Privacy Policy explains how Guangzhou OMTER Leather Co., Ltd1111 collects, uses, stores, shares and processes your information, as well as the rights and choices available to you.

This policy applies to personal information collected through written, electronic or oral communications, whether online or offline, including information submitted through clutchbagfactory.cn, email, inquiry forms, telephone, WhatsApp and other communication channels operated by us.

Before accessing or using our services, please read and understand this policy carefully. If you do not agree with this policy, please stop using our website and services. When you continue to use our services or voluntarily provide information, you acknowledge that we may collect, process, store, use and protect your personal information as described here.

We may revise this policy when our services, technology or legal obligations change. Updates may apply to information already held by us and to information collected after the revision. Where a change materially affects your rights, we will take reasonable steps to provide notice.

We may also provide additional notices relating to specific services or information-processing activities. Those notices supplement this policy and may offer further choices regarding the handling of your information.

1. How we collect and use your personal information

We respect the privacy of visitors to our website and users of our products and services. To improve service quality and user experience, we may retain information relating to how our website and services are used. The types of information collected depend on the functions you use.

(1) Personal information you actively provide

To provide website functions, product information, quotations, samples, customization, order communication and after-sales support, we may need to collect personal information that you voluntarily submit. If you provide information about another person, please ensure that you have permission to do so.

1. Member and inquiry services

Where registration, account, inquiry or quotation functions are available, you may be asked to provide information such as your company name, name, contact person, email address and telephone or mobile number. You may browse and search most public pages without creating an account.

We may collect company information, including company name, business address, telephone number, fax number, main products and company description; contact information, including contact name, email address and mobile or WhatsApp number; and information about the products, specifications, quantities or services in which you are interested.

We use this information to provide the services requested, respond to inquiries, prepare quotations, communicate about samples or orders, facilitate potential business cooperation, solve service issues and improve the relevance of the information displayed to you.

2. Company and product information

When you request OEM, ODM, wholesale or other business services, you may provide company information, contact details and product requirements so that our staff can contact you, evaluate the request and support potential cooperation.

Email and communications: When you send an email, submit an inquiry form or communicate with us through another channel, we may retain the communication and related contact information so that we can process the inquiry, respond to the request and improve our services.

(2) Information collected automatically when services are used

During your use of our website, we may automatically collect limited usage information and store it as website or service log information. This helps us understand website operation, identify abnormal activity and provide pages and search results that are more suitable for users.

1. Device information: We may receive and record information relating to the device and connection used to access the website, including device type, operating-system version, browser settings, IP address, network or operator information and approximate location derived from technical data.

2. Service log information: We may record details of how our website and services are used, including pages viewed, links clicked, searches, referring pages, visit time and sharing activity.

(3) Other uses

To provide services, improve service quality and optimize user experience, we may use personal information in accordance with applicable law or with your authorization for purposes including:

1. Verifying identity where necessary and preventing, detecting or investigating fraud, security threats, illegal activity or violations of our policies.
2. Protecting the lawful rights and interests of you, other users, our company and relevant parties.
3. Inviting you to participate in surveys or feedback relating to our products and services.
4. Other purposes that have been explained to you and approved or authorized by you.

2. How we use cookies and other tracking technologies

(1) Cookies

To support the normal operation of the website, provide a more convenient browsing experience and remember basic preferences, we may store cookies or similar identifiers through your browser or device. Cookies may contain the website name, preference data and small strings of numbers or characters.

You can modify cookie permissions or reject cookies through your browser settings where supported. Disabling cookies may affect secure access to certain website functions, and you may need to re-enter preferences on future visits.

(2) Other tracking technologies

Pages on our website and emails sent by us may contain small electronic files, sometimes known as web beacons or tracking pixels. These technologies may allow us to understand whether a page or email was opened and to prepare general website, communication and conversion statistics.

3. How we protect your information

(1) We strive to use reasonable physical, electronic, technical and administrative security measures to protect personal information against unauthorized access, disclosure, use, alteration, damage or loss. We also seek to avoid collecting information that is unrelated to the functions and services provided.

(2) Information collected through clutchbagfactory.cn may be stored and processed at our company, by affiliated operations or by service providers that require access to perform services for us. Unless a longer period is required by law, information will be retained only for the time reasonably necessary to achieve the purposes described in this policy, after which it may be deleted or anonymized.

(3) The internet is not an absolutely secure environment. We recommend that you use secure communication methods and avoid sending unnecessary sensitive information. Although we take reasonable measures to protect information, no transmission or storage method can be guaranteed to be completely secure.

(4) If an information-security incident occurs, we will take appropriate remedial measures and, where required by applicable law, provide notice concerning the nature and possible impact of the incident, the actions taken or planned, and steps you may take to reduce risk.

(5) Sharing information

We respect the privacy of your information and do not sell personal information. We do not disclose customers’ personal information to unrelated external companies without authorization, except where disclosure is required by law or is reasonably necessary for trusted service providers to support website hosting, communications, security, logistics or other services requested by you.

4. How you can manage your information

We attach great importance to your control over personal information and will make reasonable efforts to support rights available under applicable law, including rights to inquire about, access, correct, supplement or delete information, withdraw consent and request restriction of certain processing.

(1) Query, correct and supplement your information

You may contact us to ask whether we hold personal information about you and to request correction or supplementation of inaccurate or incomplete information. Where account-management functions are available, some information may also be reviewed or updated through the relevant account interface.

(2) Delete your information

You may request deletion of personal information in circumstances including:

1. Our processing of personal information violates applicable laws or regulations.
2. We collected or used personal information without obtaining consent where consent was required.
3. Our processing seriously violates an agreement made with you.
4. You no longer use our products or services, or you request account cancellation where an account exists.
5. We permanently cease providing the relevant products or services.

Where we approve a deletion request, we will take reasonable steps to delete or anonymize the relevant information and, where appropriate, notify service providers that received it from us. Because of legal requirements and backup technologies, removal from backup systems may not occur immediately; until deletion is possible, the data will be securely stored and isolated from further routine processing.

(3) Cancel your account

Where an account or member service is available, you may contact our customer-service team to request cancellation. After cancellation, we will stop providing the associated account services and will delete or anonymize related personal information as required by applicable law, except for records that must be retained.

5. Contact us

For questions about this Privacy Policy or requests relating to your personal information, please contact us through the details below: